Over the last few years, we have built excellent co-operation with the reliable, globally operating courier companies TNT and UPS. These companies deliver the shipment to your doorstep anywhere in the world in 2–3 days, but in some cases, in up to 7 working days. Each shipment has its unique tracking number, which allows keeping track of the shipped graphics made by Decallab MX Graphics.
We offer free delivery if you buy 3 Decallab MX graphics sets.
Decallab MX Graphics is not responsible for any customs handling fees, duties or taxes that result from importing merchandise to your country. Please check with your local customs agency for details regarding possible duties or taxes on your order. DecalLab MX Graphics is not responsible for failure to deliver packages due to non-payment of customs fees, handling fees, duties or taxes.
You may return defective products within 15 days of delivery for a full refund. Any defective products must first be returned to Workshop Graphics at the buyers expense where it will be inspected and refunded or a new item sent out. Any product being returned must be in as new condition. Refunds will be processed as quickly as possible. This process can take up to 10 working days once we receive the defective product. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Once decals are applied, absolutely NO refunds can be made.
Please note that we cannot accept returns on any custom printed products for any reason other than production flaws. Please make sure you double check your order form before placing your order as it will be printed with the exact color choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.
1. Scope of Agreement
Where the customer purchases a product offered for sale on the Site via the Internet, this mutual agreement shall be deemed a Distance Contract and will be subject to legal norms governing distance contracts, including but not limited to Directive No. 97/7/EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, Consumer Rights Protection Law of the Republic of Latvia, Cabinet Regulation of the Republic of Latvian on Distance Contracts. If you purchase a product, you will get an automatic mail, whereby the contract is concluded.
2. Conclusion of Contract
The product descriptions displayed in the online shop do not constitute binding offers. The customer, by clicking the “place an order” button after completing the purchase form, makes a binding offer to enter into a purchase contract with DecalLab MX Graphics pursuant on the terms contained in the purchase form. DecalLab MX Graphics is not obliged to accept the offer. DecalLab MX Graphics submits a purchase confirmation to the email address stated by the customer, thereby the purchase contract is concluded.
3. Intellectual Property
All information and content available on the Site, including but not limited to trademarks, logos, text, graphics, images, designs and software is the property of www.decallab.eu, our affiliates, partners or licensors, and is protected by Republic of Latvia laws and other international laws governing intellectual property protection, including laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.
4. Website Disclaimer
DecalLab MX Graphics undertakes no warranty that the information provided on the Site is accurate, complete, or up-to-date. DecalLab MX Graphics reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after the Client has submitted the Client’s Order).
Product images on the Site are for reference only. The actual product appearance may slightly vary.
We attempt to be as accurate as possible when describing our products on the Site. If the product-related information (image, description, colors, etc.) has changed, DecalLab MX Graphics cannot guarantee that the data posted on the Site at any given moment contains all the latest updates.
Every effort is made to keep the Site up and running smoothly. However, DecalLab MX Graphics takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control.
Through links posted on this Site, you can get to other websites which are not under the control of DecalLab MX Graphics. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
All colors on DecalLab MX Graphics site have been represented as accurately as possible. However the accuracy is dependent on your monitor settings and calibration. In most cases the colors will vary slightly.
6. User Responsibilities
Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to www.decallab.eu, our affiliates, partners or licensors.
7. Pricing and Payment Process
Prices on DecalLab MX Graphics are given in USD. However we also display prices in EUR. Exchange rates are updated weekly. The value added tax (VAT) and shipping costs are included in the price of all products. Prices are subject to change without notice. If we receive an order from you indicating a different price than that on the website at that time, we will contact you and offer you a chance to cancel your order. All duties and taxes required to be paid to receive the shipment in your delivery destination are to be paid by you.
The client makes the payment after the order has been processed. Invoice/order confirmation is automatically generated and sent to client`s email.
DecalLab MX Graphics is not accountable for improper installation of graphics, damage to them due to faulty installation techniques, or regular wear and tear and race abrasions.
9. Force Majeure
DecalLab MX Graphics shall not be held responsible for any delays, failures to fulfil obligations or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction. In the event that any such force majeure occurs we will try to eliminate any delays in the shortest time possible.
You agree that these Terms and Conditions represent the complete and up to date agreement between you and www.decallab.eu, regarding your use of this Site and any of its contents.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia to the exclusion of the United Nations Convention on the International Sale of Goods.
DecalLab MX Graphics has the right to edit and update these terms at any time posting these changes on the Site and indicating any such change by posting a date of the latest update. Any changes applied to Terms and Conditions are effective immediately as they are posted. You agree that by continuing to use the Site after any such changes have been applied constitutes your agreement to all changes.
We highly value your trust, that’s why the privacy and confidentiality of clients is important to DecalLab MX Graphics. We have done everything to keep your private information absolutely safe with us. You can place orders and make payments without any concerns.
Decallab MX Graphics collects and/or stores only such Personal Data that is relevant to or required for the conduct of Decallab MX Graphics business activities. The information provided by the consumer helps us provide our services, process consumer requests, deliver goods and provide you with support.
DecalLab MX Graphics may collect and store personally identifiable information about persons who visit this site and voluntarily submit information when contacting us. We collect only the domain name, email address, company name, telephone number and any comments submitted. Rival Ink Design Co may also collect and store aggregate or anonymous information about user contact and use of the site. We may use the information to contact you about our products and services or those of our clients from time to time. Any information we collect is not shared with other organisations for commercial purposes. You may ask us to delete any information about you and cease further contact at any time by sending us a request marked “Privacy Change” to: email@example.com
Like millions of other website owners, we use Google Analytics on www.decallab.eu
Google Analytics is a piece of software that grabs data about visitors. It’s something like an advanced server log.
What does Google Analytics record?
- What website you came from to get here.
- How long you stay for.
- What kind of computer you’re using.
- And quite a bit more.
We require the consumer to provide the following information: customer’s name, email address, phone number etc. We do not request and do not process sensitive personal data.
DecalLab MX Graphics protects the fundamental rights and freedoms of natural persons, especially respect for privacy, in relation to the processing of personal data of natural persons according to Directive No. 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and of the free movement of such data and the Law on the Protection of Personal Data of Natural Persons of the Republic of Latvia.
Decallab MX Graphics may also collect Personal Data concerning website users through the use of “cookies” in order to provide better customer service. “Cookies” are files that websites place on users’ computers to identify the user and enhance the website experience. Internet browsers can generally be set to warn the client if cookies are used and whether the client wishes to accept them. Turning off cookies will not prohibit the client from using the DecalLab MX Graphics site, it may, however, limit the client’s possibilities to use the DecalLab MX Graphics site.
DecalLab MX Graphics never uses or shares the information obtained from you online. We do not sell and lease consumer contact information to other market participants.
DecalLab MX Graphics is under obligation to disclose personal data to state and municipal officials in cases provided for by law. We will be forced to disclose personal data of the consumer in cases where the law so requires.
DecalLab MX Graphics will treat all processed Personal Data as confidential, and maintain internal procedures and controls designed to prevent unauthorized use, access, disclosure, copying, modification or destruction and all reasonable measures are taken to maintain the safety, integrity and privacy of Personal Data.
If the customer who has ordered and bought the product online does not have legal capacity and/or legal capacity to act, the lawful representative of this person (e.g., parents, guardians) shall be responsible for the ordering and the payment for the product. In this event, the order shall not be cancelled and the payment effected shall not be returned.
You may contact us at any time if you want to see, correct or delete your account with personal information from our database.
DOES DECALLAB GRAPHICS ARE AS GOOD AS “DECAL WORKS”?
Yes! Our products are professionally designed and produces- same as popular brands: Decal Works, Factory Effex, D’ Cor Visuals, 180 decals etc
HOW LONG DOES IT TAKE TO GET A PROOF?
Once paid, you should receive a proof within 1-3 working days. Once the proof is approved your graphics should be on courier 2-3 days later.
Do you make your own graphics?
Yes. All of our graphics are produced 100% in our production. This ensures graphics are of the highest quality and delivery times are kept to a minimum.
Why there is not shown my exact bike model that I choose while ordering graphics kit?
There are so many possible bike models that there is no possible way that we could display each year and model. However we choose the newest model for each brand. Your kit will be fully customized to suit your exact model.
Can I buy individual pieces?
Yes, you can. Just drop us email with what you want. We can do replacement parts too, always.
What is the thickness of your graphics?
The applied thickness is 22mil.
Do you make graphics for uncommon models?
We have a massive range of templates, if you don’t see your model listed in the interactive design studio, just write us an email with some information of your bike model. Images are always helpful.
What is the best way to pay?
We accept major credit cards, Visa, Mastercard. You can pay with PayPal or through bank transfer also.
Can you customize the design shown on your website?
Yes, we can. These designs are fully customizable by you. Let us know which kit and what changes you want to be done and we will send you a draft. Simple changes like adding name and number can be done in our online design graphic studio.
Can you copy graphics if I send you a photo?
if you really like a certain design you’ve seen, you can send it as a general guide for us, we can base a design around it.
Why you don’t have any Redbull or Monster design?
Those logos are strictly secured by copyrights by them owners. We can print them if you are a sponsored individual or part of a sponsored team.
How long does the graphics process take?
In general we do all requests within 24 hours. Once your payment is received your graphics should be with the courier within 24 hours.
What countries do you ship to?
We ship worldwide! Shipping rates are to be found in shipping information.
Can you guarantee delivery dates?
We always try our best to meet any known deadlines. However, please be realistic when ordering graphics and allow plenty of time to have your graphics before your race.
Can I track my order once shipped?
Yes. You will receive an email once your order has been dispatched. This will include a tracking number and a link to the carrier`s website so you can track your parcel.
What is your return policy?
If you are unhappy with your graphics, please contact us within 15 days of delivery. We will do the best we can to solve out the issue. We don`t offer refunds or returns on custom work. All sales are to be considered final. However if an error was made on our part during the production process we will correct it.