FAQ

DOES DECALLAB GRAPHICS ARE AS GOOD AS “DECAL WORKS”?

Yes! Our products are professionally designed and produces- same as popular brands: Decal Works, Factory Effex, D’ Cor Visuals, 180 decals etc

HOW LONG DOES IT TAKE TO GET A PROOF?

Once paid, you should receive a proof within 1-3 working days. Once the proof is approved your graphics should be on courier 2-3 days later.

Do you make your own graphics?

Yes. All of our graphics are produced 100% in our production. This ensures graphics are of the highest quality and delivery times are kept to a minimum.

Why there is not shown my exact bike model that I choose while ordering graphics kit?

There are so many possible bike models that there is no possible way that we could display each year and model. However we choose the newest model for each brand. Your kit will be fully customized to suit your exact model.

Can I buy individual pieces?

Yes, you can. Just drop us email with what you want. We can do replacement parts too, always.

What is the thickness of your graphics?

The applied thickness is 22mil.

Do you make graphics for uncommon models?

We have a massive range of templates, if you don’t see your model listed in the interactive design studio, just write us an email with some information of your bike model. Images are always helpful.

What is the best way to pay?

We accept major credit cards, Visa, Mastercard. You can pay with PayPal or through bank transfer also.

Can you customize the design shown on your website?

Yes, we can. These designs are fully customizable by you. Let us know which kit and what changes you want to be done and we will send you a draft. Simple changes like adding name and number can be done in our online design graphic studio.

Can you copy graphics if I send you a photo?

if you really like a certain design you’ve seen, you can send it as a general guide for us, we can base a design around it.

Why you don’t have any Redbull or Monster design?

Those logos are strictly secured by copyrights by them owners. We can print them if you are a sponsored individual or part of a sponsored team.

How long does the graphics process take?

In general we do all requests within 24 hours. Once your payment is received your graphics should be with the courier within 24 hours.

What countries do you ship to?

We ship worldwide! Shipping rates are to be found in shipping information.

Can you guarantee delivery dates?

We always try our best to meet any known deadlines. However, please be realistic when ordering graphics and allow plenty of time to have your graphics before your race.

Can I track my order once shipped?

Yes. You will receive an email once your order has been dispatched. This will include a tracking number and a link to the carrier`s website so you can track your parcel.

What is your return policy?

If you are unhappy with your graphics, please contact us within 15 days of delivery. We will do the best we can to solve out the issue. We don`t offer refunds or returns on custom work. All sales are to be considered final. However if an error was made on our part during the production process we will correct it.